What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

General Terms and Conditions

General Terms and Conditions of the mountaindrop.eu online store have been drawn up in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the Chamber of Commerce and Industry of Slovenia (CCIS) and international codes of e-commerce.

The Mountaindrop.eu online store (hereinafter referred to as “store”) is managed by the BTI KI Trening, Razvoj potencialov, d.o.o., an e-commerce service provider (hereinafter referred to as “provider”).

The General Terms and Conditions address the operation of the online store, user rights and business relationship between the provider and the buyer.

Information Accessibility

The provider undertakes to always provide the following information to the buyer:

• Company identity (name and registered office of the company, register number);
• Contact details, which provide the user fast and efficient communication (e-mail, telephone);
• Essential characteristics of goods or services (including after-sales services and guarantees);
• Availability of products (any product included in the offer on the website should be available within a reasonable period);
• Conditions of delivery of the product or execution of the service (method, place and time of delivery);
• All prices must be clearly and unambiguously specified and show whether they already include taxes and transportation costs;
• Method of payment and delivery;
• Period of validity of the offer;
• Deadline within which it is possible to withdraw from the agreement and the conditions for withdrawal; and also, if and what the costs of the buyer are to return a product;
• Explanation of the complaint procedure, including all information on the customer contact points or service.

Product Offer

Due to the nature of the operation via the worldwide web, the offer in the store can be updated and amended.

Payment Methods

The provider allows the following payment methods:

• card payment: Maestro, Mastercard, American Express, Visa;
• Paypal payment system;

The provider issues an invoice to the buyer on a durable and/or electronic medium, with a breakdown of costs.

Prices

All prices include VAT. Prices apply at the time of placing the order.

Delivery price list (incl. VAT):

• Flat rate = 9.50 EUR 
• Order for 195 EUR or above  = free delivery

The prices only apply for the above-mentioned payment methods and under the above-mentioned terms and conditions.
Despite our efforts to provide the most up-to-date and accurate information, the price information can sometimes be inaccurate. In that case, or if the product price changes during the processing of the order, the provider will enable the buyer to withdraw from the purchase and at the same time offer a mutually beneficial solution. 

The purchase agreement between the provider and the buyer shall be deemed concluded at the moment when the order is confirmed by the buyer (the buyer receives an e-mail about the status). From that moment on, all prices and other conditions are fixed and apply to both parties, i.e. the provider and the buyer.

Discounts

For a fixed period, the provider may offer certain items at a reduced price. The special price is provided next to the normal price or specifically indicated.

If the buyer has a discount code, it can be used for the purchase.

Process of purchasing

Only adults are allowed to make a purchase in the online store.

1. New Order After submitting the order, the buyer receives an e-mail notification that the order has been received.

   Order is being processed The order is forwarded for further processing, after the provider checks the order, verifies the availability of the items ordered and prepares the shipment within 24 hours. If the product is not in stock, the provider notifies the buyer about the possibility of shipping the ordered product.

2. Shipped goods If the item is in stock, it is shipped within 24 hours from the receipt of the order

Cancellation of the order

The order can be cancelled immediately after it is placed, whereby the buyer notifies the provider about this by e-mail.

The provider shall reimburse the paid funds to the credit card or the PayPal account, depending on how the payment has been received.

Delivery

• The provider will deliver the goods or service within the agreed deadline.
• The provider reserves the right to contract any delivery service, if the order is thus carried out more efficiently and in accordance with the price/costs of delivery, as specified in the order.

Security

The provider shall use appropriate technological and organisational means for the protection of the transfer and the storage of personal data and payments.

Personal Data Protection

• The provider undertakes to continuously protect all personal data of the user according to the GDPR guidelines. 
• The provider will use personal data only for the purpose of fulfilling the order (sending information materials, offers, invoices) and other required communication. 
• The user’s data shall under no circumstances be disclosed to unauthorised persons. 

Communication

The provider will contact the user by means of distance communication.

Advertising e-mails will contain the following elements:

• Advertising messages shall be clearly and unambiguously marked;
• The sender will be clearly indicated;
• Various campaigns, promotions and other marketing techniques will be marked as such. The conditions of accepting them will also be clearly defined;
• How to unsubscribe from advertising messages will be clearly presented;
• The provider will explicitly respect the wish of the user not to receive advertising messages.

Statements of users

The user’s statements or opinions about the product shall be presented by sending feedback and, optionally, a photo. The provider shall examine the feedback and photos and, as far as the content of the documentation is appropriate, it shall publish both on the website under the Statements tab.

The provider shall not publish opinions or comments that are in any way offensive, obscene or, in the opinion of the provider, do not provide any benefits to other users and visitors.

By submitting an opinion or comment, the user explicitly agrees with the conditions of use and allows the provider to publish a part or full text in all electronic and other media. The provider shall have the right to use the content for an unlimited period of time and for any purpose in the provider’s business interest, including publication in advertisements or other marketing communications. At the same time, the author of the opinion shall declare and guarantee to be the owner of material and moral copyrights for written opinions and comments and that these rights are being transferred exclusively to the provider for the unlimited period of time.

Disclaimer Policy

To the best of its ability, the provider shall also provide up-to-datedness and correctness of the information published on its websites. Nevertheless, characteristics of the products, delivery date or price can change so quickly that the provider cannot correct the data on its websites in due time. In this case the provider shall notify the buyer about the changes and give the buyer the option to cancel the order or make a replacement of the ordered product. 

The provider shall not be liable for the content of opinion on the items written by visitors. The provider shall check opinions prior to their publication and reject those which are obviously untrue, misleading or insulting. The provider shall not be held liable for the information stated in the opinions and absolves responsibility arising from information stated in the opinions. 

Although the provider tries to provide accurate photos of merchandising goods, all photos are illustrative only. The photos do not provide the product characteristics.

Complaints and Disputes

The provider shall respect the applicable consumer protection legislation. The provider shall make every effort to fulfil its duty, establish an effective system of handling complaints and appoint a person available by telephone or e-mail to address any issues. 

The provider will confirm receipt of the complaint within five working days and inform the buyer about the time needed for its processing as well as regularly inform the buyer about the procedure. 

The provider is aware that the essential element of the consumer dispute, at least as regards judicial resolution, is its disproportionate nature between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle for consumers not to bring a dispute before the court. For this reason the provider shall make best efforts to resolve any disputes amicably.

Return Policy

Right of withdrawal from the purchase, return of goods

The buyer ordering products in the online store, if not satisfied with the ordered products or if he/she wishes to withdraw from the agreement (purchase) for any reason, can submit notification (in writing or to the e-mail address: info@mountaindrop.eu) within 14 days from receiving the product stating that he/she withdraws from the agreement without giving any reason for his/her own decision.

Then, the buyer must send the goods in the same condition and quantity to the company (to the following address: BTI KI TRENING, Razvoj potencialov, d.o.o., Novi svet 6, 4220 Škofja Loka, Slovenia, Europe) within 30 days following the notification.

If the buyer returns the goods within 14 days of receipt of the goods, this shall be also deemed a notification of withdrawal from the agreement. We shall reimburse all payments made by the buyer within 30 days from receipt of the notification without any further request from the buyer.

The costs resulting from the return of goods shall be settled by the buyer. The returned products should be unused, undamaged and in their original packaging. The buyer must also attach a copy of the invoice.

Claims

The buyer can file a claim, if the goods do not have the properties specifically promised by the provider, if the provider has sent the wrong products, in the wrong quantity or colour or if the goods deviate from the buyer’s order in any other way.

The buyer can file a claim within 14 days from the purchase of goods and demand the immediate replacement for the same, flawless item or within the legally prescribed period and under the terms and conditions for enforcing a claim due to material defects.

In the case of claim, the buyer may request the replacement of the item, its repair or reimbursement of the purchase price in accordance with the legal restrictions. In the latter case the provider reserves the right to charge rent according to the applicable price list for the period when the buyer used the goods; however the amount must not exceed the reduced market value of the item due to and because of use.

The buyer can return the goods under claim by personally delivering the goods or sending the goods by mail at the expense of the provider and according to the prior agreement with the provider. Cash-on-delivery items are not accepted!

Return of damaged packages

If the package is physically damaged, lacks the contents or shows any signs of opening, the buyer must initiate the claim procedure with the respective delivery service. You do this by informing us and we shall provide a delivery service to take over the package in the same state as it has been received (without adding or removing anything), and by completing the complaint record. Together with the delivery service, we will ensure that complaints will be resolved as soon as possible.

Important

When returning the item under claim or guarantee to the provider of the store (BTI KI TRENING, Razvoj potencialov, d.o.o.), you must attach a copy of the invoice. The address for returning the goods to the provider is BTI KI TRENING, Razvoj potencialov, d.o.o., Novi svet 6, 4220 Škofja Loka, Slovenia, Europe. We recommend you to use a delivery service that provides tracking of deliveries and appropriately prepare the goods for transportation (secure packaging). The shipping costs shall always be borne by the consignor, unless otherwise agreed in advance. Cash-on-delivery items are not accepted.